Shipping & Returns
All packages are shipped from our warehouse or factory FOB. Customer pays for shipping to their destination.
Quick help: for returns or questions regarding returns, please call
New merchandise may be exchanged or returned for refund with your original packing slip subject to the conditions listed below. Incredible Bag reserves the right to decline any return or exchange where the product is not in "like-new" condition. "Like-new" means the complete product in the original carton with all equipment, packaging, and accessories.
All products may be returned within 30 days of purchase. Merchandise must be in new condition, with original carton, and all packaging, accessories and materials
For manufacturer defect returns please contact our sales staff for verification of the defective product in question. All our products carry a 6 month manufacturers defect warranty.
We guarantee your satisfaction on every product we sell with a full purchase price refund. We want you to be satisfied with your purchase. However, if you need help or need to return an item, we are here to assist you! Please Call or Email us with any questions or concerns you may have. If an item you have purchased from us is not working or preforming as expected, please contact our sales staff for assistance, they can assist in resolving your problem or even exchange the item for a product that better suits your needs.
Refunds may take up to 3-5 business days to process from the date that Incredible Bag receives the merchandise, and will be credited to the credit card, debit card or credit account used for the original purchase.
PLEASE SAVE YOUR PACKING SLIP, MAKE SURE YOU INCLUDE A COPY OF YOUR ORDER RECIEPT WITH YOUR RETURN OR EXCHANGE, this will help expedite the return process.
Please note that we are not responsible for expenses, fees or other costs incurred by our Customers as a result of defective or damaged products during handling or shipping.
Merchandise is deemed returned on the date that the return process has started, provided that Incredible Bag receives the merchandise within 10 days of the issuance of the process. Merchandise received after the expiration of 10 days from the date of issuance of the RMA is deemed to be returned on the date that Incredible Bag receives the merchandise, and Incredible Bag may exercise the right including, but not limited to, the right to refuse to accept delivery of the merchandise and to charge the customer a handling fee.
For further information or questions on how to return merchandise, please contact our sales staff at 1-844-545-9675 or email firstname.lastname@example.org.
All returns must be sent back by UPS of Fed EX to address shown below:
Golden Valley Bags
7000 Dague Ave SE
Delano, MN 55328